Refund Policy

Refund/Return Policy

We believe in complete customer satisfaction. All refund requests will be carefully considered by our customer service team. To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting us at Email: or call: (954) 591-8910 Mon. through Fri. 9:00am – 5:00pm EST. Our customer service department will email you an RMA number within 24-48 hours of your request if accepted.

Cancellation Policy

You may cancel your order anytime. 

Please note the following terms:

All PetGift, LLC products come with our 30-Day Back Guarantee!

Refunds will only be issued to the same credit card to which they were charged.